Política de privacidade
This Privacy Policy describes how Velnwick, operated by JLF Group LLC (“Velnwick”, “we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit, use our services, make a purchase from https://velnwick.com, or otherwise communicate with us.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
Information We Collect
Depending on how you interact with Velnwick, we may collect the following categories of personal information:
Contact Information
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address.
Order and Transaction Information
- Products purchased;
- Order details;
- Payment status;
- Delivery information;
- Returns and refund information;
- Transaction history.
Payment Information
Payments made through our website are processed by third-party payment providers.
Depending on the payment method you choose, payment information may include card details, billing information and other information necessary to process your transaction.
Velnwick does not necessarily receive or store your complete payment card details directly. Payment information may be processed securely by our payment service providers.
Account Information
If you create an account with us, we may collect information such as:
- Username;
- Password or account credentials;
- Saved addresses;
- Order history;
- Account preferences.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Time spent on the website;
- Referring website;
- Interaction with our website;
- Cookie and similar technology information.
Customer Support Information
If you contact us, we may collect the information you provide in connection with your enquiry, including messages, emails, photographs, order details and other relevant information.
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order;
- When you create an account;
- When you contact customer support;
- When you subscribe to marketing communications;
- Automatically through cookies and similar technologies;
- From payment processors and other service providers;
- From advertising and analytics partners;
- From Shopify and other technology providers used to operate our store.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders;
- Process payments;
- Arrange shipping and delivery;
- Provide order confirmations and updates;
- Process returns, exchanges and refunds;
- Provide customer support;
- Communicate with you about your orders;
- Maintain and improve our website;
- Detect, investigate and prevent fraud or suspicious activity;
- Protect our customers, business and website;
- Comply with legal and regulatory obligations;
- Maintain business and financial records;
- Analyse how customers use our website;
- Improve our products and services;
- Send marketing communications where permitted by law;
- Personalise advertising where permitted and subject to applicable consent requirements.
Legal Bases for Processing
Where UK data protection law applies, we process personal information only when we have an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a Contract
We may process your personal information when necessary to fulfil an order, process payment, arrange delivery, provide customer service or otherwise perform our contractual obligations to you.
Legal Obligations
We may process personal information where necessary to comply with applicable legal, tax, accounting, regulatory or other obligations.
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
- Operating and improving our business;
- Preventing fraud;
- Securing our website;
- Understanding customer behaviour;
- Improving our services;
- Responding to customer enquiries.
Consent
Where required, we may process your personal information based on your consent.
You may withdraw your consent at any time where consent is the legal basis for processing.
Shopify
Our online store is hosted using Shopify.
Shopify provides the e-commerce platform that enables us to offer and sell our products and services.
When you visit our website or make a purchase, Shopify may process personal information in order to provide its services, operate the platform, prevent fraud, provide analytics and support transactions.
Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.
How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify;
- Payment processors;
- Banks and payment networks;
- Shipping and logistics providers;
- Fulfilment partners;
- Customer service providers;
- IT and hosting providers;
- Fraud prevention services;
- Analytics providers;
- Advertising and marketing providers;
- Professional advisers;
- Accounting and tax service providers;
- Government authorities or regulators where legally required.
We do not sell your personal information in the ordinary sense of selling customer information for money.
Marketing Communications
Where permitted by law, we may use your contact information to send you information about:
- New products;
- Special offers;
- Promotions;
- Velnwick news;
- Other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending you transactional or service-related communications concerning your orders or account.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels and similar technologies to operate and improve our website.
Cookies may be used to:
- Keep the website functioning correctly;
- Remember your preferences;
- Maintain your shopping basket;
- Improve website performance;
- Analyse website traffic;
- Understand how visitors interact with our website;
- Prevent fraud and improve security;
- Measure advertising performance;
- Provide personalised advertising where permitted.
Where required by applicable law, non-essential cookies will only be used with your consent.
You may manage your cookie preferences through the cookie settings made available on our website or through your browser settings.
Behavioural Advertising
Where permitted by law and subject to applicable consent requirements, we may work with advertising partners to display advertisements that may be more relevant to you.
These partners may use cookies or similar technologies to understand your interactions with our website and other online services.
You may be able to manage or withdraw your consent for this type of processing through the cookie preferences available on our website.
International Transfers
Velnwick is operated by JLF Group LLC, a company based in the United States.
Our service providers, including Shopify and other technology, payment, logistics and business service providers, may also operate in different countries.
As a result, your personal information may be transferred to, stored or processed outside the United Kingdom.
Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.
These safeguards may include recognised contractual protections or other lawful transfer mechanisms.
Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information may depend on:
- The nature of the information;
- Our relationship with you;
- Legal and regulatory requirements;
- Tax and accounting requirements;
- Fraud prevention requirements;
- The need to resolve disputes;
- The need to enforce agreements.
When personal information is no longer required, we may delete, anonymise or securely dispose of it.
Security
We take reasonable administrative, technical and organisational measures designed to protect personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Disclosure;
- Alteration;
- Destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials used to access your Velnwick account.
Your Privacy Rights
If UK data protection law applies to you, you may have certain rights regarding your personal information.
Depending on the circumstances, these may include the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of certain processing activities;
- Object to certain processing activities;
- Request the transfer of certain personal information;
- Withdraw consent where processing is based on consent;
- Object to direct marketing;
- Lodge a complaint with the relevant data protection authority.
These rights may be subject to certain legal limitations or exceptions.
To exercise your privacy rights, please contact us at:
We may need to verify your identity before processing certain requests.
Right to Object to Direct Marketing
You have the right to object at any time to the use of your personal information for direct marketing purposes.
If you ask us to stop using your personal information for direct marketing, we will honour your request in accordance with applicable law.
Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us at:
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security or content practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business;
- Changes to our services;
- Changes to our technology;
- Legal or regulatory requirements;
- Changes to our privacy practices.
When we make changes, we may update the “Last updated” date at the bottom of this policy.
We encourage you to review this Privacy Policy periodically.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or another competent data protection authority.
Nothing in this section affects your rights under applicable data protection law.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns regarding how your personal information is handled, please contact:
Velnwick
Operated by JLF Group LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110
United States
Email: contact@velnwick.com
Website: https://velnwick.com
Last updated: 30 September 2026