Termos de serviço

These Terms of Service (“Terms”) govern your use of the Velnwick website, including https://velnwick.com, and any purchases made through our online store.

Velnwick is operated by JLF Group LLC (“Velnwick”, “we”, “us” or “our”).

By accessing our website, using our services or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. About Us

Velnwick is an online retail store operated by:

JLF Group LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110
United States

Email: contact@velnwick.com

Website: https://velnwick.com

2. Eligibility

By using this website and placing an order, you confirm that:

You are legally capable of entering into a binding contract;
You are providing accurate and complete information;
You are authorised to use the payment method submitted with your order.

If you are under 18 years of age, you should use this website only with the involvement of a parent or legal guardian where required by applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing and other information displayed on our website are accurate.

However:

Colours may appear differently depending on your device or screen settings;
Product packaging may vary;
Minor differences may occur between product images and the product received;
Product availability may change without notice.

We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.

Nothing in these Terms affects your statutory rights where a product is faulty, not as described or otherwise does not comply with applicable consumer law.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not guarantee availability.

If an item becomes unavailable after you place an order, we may contact you to:

Offer an alternative;
Delay fulfilment with your agreement; or
Cancel the affected item and issue an appropriate refund.

5. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change from time to time without notice.

The price applicable to your purchase will normally be the price displayed when you place your order, subject to obvious pricing errors.

Where taxes, duties or other charges apply, these will be handled in accordance with the information presented during checkout and applicable law.

6. Pricing Errors

Although we take reasonable care when displaying prices, errors may occasionally occur.

If we discover an obvious pricing error after you place an order, we may contact you before dispatch to:

Confirm whether you wish to proceed at the correct price; or
Cancel the affected order and refund any amount already paid.

We will not knowingly rely on an obvious pricing mistake.

7. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you may receive an automated acknowledgement confirming that we have received your order.

This acknowledgement does not necessarily mean that your order has been accepted.

A contract for the purchase of products is formed when we accept your order, normally when the order is confirmed for fulfilment or dispatch.

8. Order Acceptance and Cancellation

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
Payment cannot be authorised;
We suspect fraud or unauthorised activity;
There is an obvious pricing or product information error;
Shipping cannot be completed to the address provided;
The order violates these Terms or applicable law.

If we cancel an order after payment has been taken, we will issue an appropriate refund.

9. Payments

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

We are not responsible for delays caused by your bank, card issuer or payment provider.

10. Fraud Prevention

We may carry out reasonable fraud prevention and security checks before accepting or fulfilling an order.

This may include verifying:

Billing information;
Shipping information;
Payment information;
Order patterns;
Other information relevant to preventing fraudulent transactions.

We may cancel or hold an order where we reasonably suspect fraud, misuse or unauthorised activity.

11. Shipping and Delivery

We aim to process and deliver orders in accordance with the shipping information displayed on our website and in our Shipping Policy.

Any delivery estimates are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

Courier delays;
Customs procedures;
Weather conditions;
Public holidays;
Transport disruptions;
Incorrect or incomplete delivery information.

Please ensure that your shipping address is accurate before placing an order.

12. Risk and Ownership

Responsibility for the goods generally passes to you when the goods are delivered to you, or to a person identified by you to receive them, subject to applicable consumer law.

Ownership of the goods may pass once full payment has been received.

13. Returns, Refunds and Cancellation Rights

Returns, refunds and cancellations are governed by our Returns & Refunds Policy and applicable UK consumer law.

Consumers in the United Kingdom may have statutory rights to cancel certain online purchases within applicable cancellation periods.

Products that are faulty, damaged, not as described or otherwise fail to meet legal requirements may also be subject to additional statutory remedies.

Nothing in these Terms limits or excludes your statutory consumer rights.

14. Faulty Products

Under applicable UK consumer law, goods supplied to consumers must be:

Of satisfactory quality;
Fit for purpose where applicable;
As described.

If you receive a faulty product, please contact us at:

contact@velnwick.com

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

15. Watches and Product Care

Watches should be handled and used in accordance with the product description and any instructions supplied with the product.

Unless expressly stated otherwise, you should not assume that a watch is suitable for:

Swimming;
Diving;
Showering;
High-pressure water exposure;
Extreme temperatures;
Heavy impact;
Other demanding conditions.

Water resistance, where applicable, will depend on the specifications of the particular product.

Customers are responsible for checking the product specifications before using a watch in conditions involving water, impact or other environmental exposure.

16. Warranty

Where a product includes a manufacturer warranty or other warranty, the applicable terms will be provided with the product or described on the relevant product page.

Any commercial warranty is provided in addition to, and does not replace, your statutory consumer rights.

Warranty coverage may not apply to damage caused by:

Accidental damage;
Improper use;
Normal wear and tear;
Unauthorised repairs;
Failure to follow product instructions;
Water exposure beyond the product's stated resistance;
Damage to straps, batteries or other consumable components where legally permitted.

17. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Unless otherwise stated:

Promotions cannot be combined;
Discounts have no cash value;
Promotions may have an expiry date;
Certain products may be excluded;
A promotion may be limited to one use per customer.

We reserve the right to withdraw or amend promotions where reasonably necessary, provided that doing so does not affect rights already acquired under completed orders.

18. Accounts

You may be able to create an account on our website.

You are responsible for:

Maintaining the confidentiality of your account credentials;
Providing accurate information;
Keeping your information updated;
Notifying us if you suspect unauthorised access to your account.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

19. Website Use

You agree not to use our website:

For unlawful purposes;
To commit or facilitate fraud;
To transmit malicious software;
To interfere with the website's operation;
To attempt unauthorised access to our systems;
To collect information about other users without lawful authority;
To violate intellectual property rights;
To misuse our services.

We may restrict access to our website where reasonably necessary to protect our business, customers or systems.

20. Intellectual Property

The content available on our website, including where applicable:

Logos;
Branding;
Text;
Graphics;
Website design;
Product descriptions;
Photographs;
Videos;
Software;
Other content;

may be owned by or licensed to Velnwick, JLF Group LLC or relevant third parties.

You may not reproduce, distribute, modify, publish, sell or commercially exploit protected content without appropriate permission, except where permitted by law.

21. Third-Party Services

Our website may use or link to services operated by third parties, including:

Shopify;
Payment processors;
Shipping providers;
Analytics providers;
Advertising platforms;
Social media services.

We are not responsible for the independent services, websites, content or policies of third parties.

Your use of third-party services may be subject to their own terms and policies.

22. Shopify

Our online store is hosted using Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Certain aspects of your use of the website, including checkout and payment-related functionality, may therefore involve Shopify and its service providers.

23. Reviews and User Content

If you submit reviews, photographs, comments or other content to us, you confirm that:

You have the right to submit that content;
The content is not unlawful, misleading or defamatory;
The content does not infringe the rights of another person.

Where permitted by law, you grant us permission to use content voluntarily submitted to us for purposes connected with our business, website and marketing, subject to applicable privacy and intellectual property laws.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where liability cannot lawfully be excluded;
Fraud or fraudulent misrepresentation;
Breach of statutory consumer rights;
Any other liability that cannot legally be excluded or restricted.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing as a consumer, nothing in these Terms is intended to exclude rights or remedies available to you under applicable consumer law.

25. Events Outside Our Control

We will not be responsible for delay or failure to perform our obligations where caused by circumstances outside our reasonable control.

Such events may include:

Natural disasters;
Severe weather;
Transport disruption;
Industrial action;
Government action;
War or civil unrest;
Telecommunications failures;
Internet outages;
Courier disruption;
Supply chain disruption.

Where such an event occurs, we will take reasonable steps to minimise its effects where possible.

26. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information.

27. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes to our business;
Changes to our services;
Changes in applicable law;
Changes to our website;
Changes to our operational practices.

The version of the Terms applicable to your purchase will normally be the version in effect at the time you place your order.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

30. Governing Law and Consumer Rights

These Terms do not affect any mandatory rights that consumers may have under applicable UK consumer law.

If you are a consumer in the United Kingdom, you may be entitled to rely on mandatory protections available under the laws applicable to you.

Nothing in these Terms is intended to deprive you of protections that cannot lawfully be excluded by contract.

31. Contact Information

If you have questions regarding these Terms of Service, please contact:

Velnwick
Operated by JLF Group LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110
United States

Email: contact@velnwick.com

Website: https://velnwick.com

Last updated: 30 September 2026