Política de frete
This Shipping Policy explains how orders placed through Velnwick, operated by JLF Group LLC, are processed, shipped and delivered.
Our website is:
If you have any questions regarding your order or delivery, please contact us at:
Shipping Destinations
Velnwick currently serves customers in the United Kingdom.
Shipping availability for a particular address will be confirmed during checkout.
We reserve the right to restrict delivery to certain locations where shipping services are unavailable or where delivery cannot reasonably be completed.
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time refers to the time required to prepare, verify and dispatch your order and does not include the delivery time.
During periods of unusually high demand, promotions, public holidays or other exceptional circumstances, processing may take longer.
Estimated Delivery Time
Once your order has been processed and dispatched, estimated delivery within the United Kingdom is generally:
3–10 business days
The total estimated time from placing your order to delivery is therefore approximately:
4–12 business days
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Business Days
For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding public holidays.
Orders placed outside business days will normally begin processing on the next available business day.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Where free shipping is offered, this will also be displayed at checkout or on the relevant product or promotional page.
You will not be charged shipping fees that were not disclosed before completing your order.
Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order details carefully.
If you notice an error in your shipping address or other order information, please contact us as soon as possible at:
We cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.
Shipping Confirmation and Tracking
Where tracking is available, you will receive shipping or tracking information after your order has been dispatched.
Tracking information may take some time to become active after the parcel is handed over to the carrier.
Please allow up to 48 hours for tracking information to update.
Delivery Estimates
Estimated delivery dates are provided as a guide only.
Delivery may be affected by circumstances outside our reasonable control, including:
- Courier delays;
- Severe weather;
- Public holidays;
- Transport disruptions;
- High seasonal demand;
- Customs procedures where applicable;
- Incorrect or incomplete delivery addresses;
- Other logistical circumstances beyond our control.
We will take reasonable steps to assist you where a significant delivery problem occurs.
Delayed Orders
If your order has not arrived within the estimated delivery period, please first check any tracking information provided.
If the tracking information does not resolve the issue, contact us at:
Please include your:
- Full name;
- Order number;
- Delivery address;
- Any relevant tracking information.
Our support team will investigate the delivery status and assist you.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, please contact us immediately at:
If the order has not yet been dispatched, we will make reasonable efforts to update the address.
Once an order has been dispatched, we may not be able to change the delivery address.
If a parcel is returned because an incorrect or incomplete address was provided, we may contact you to arrange redelivery or another appropriate solution.
Additional shipping costs may apply where legally permitted and where the delivery failure resulted from incorrect information provided by the customer.
Failed Delivery Attempts
If the courier is unable to complete delivery, they may:
- Attempt delivery again;
- Leave the parcel at an authorised collection point;
- Leave delivery instructions;
- Return the parcel to the sender.
Customers are responsible for following any instructions provided by the courier regarding collection or redelivery.
Orders Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot locate the parcel, please:
- Check around the delivery location;
- Check with other household members;
- Check with neighbours where appropriate;
- Review any delivery photograph or courier information;
- Contact the courier where possible.
If you are still unable to locate the parcel, please contact us at:
We will review the available delivery information and assist you where reasonably possible.
Lost Parcels
If a parcel appears to have been lost during transit, please contact us.
We may need to investigate the shipment with the carrier before determining the appropriate resolution.
Where a parcel is confirmed as lost and you are legally entitled to a remedy, we will provide an appropriate replacement or refund.
Damaged Parcels
If your parcel or product arrives damaged, please contact us as soon as possible at:
Where possible, please provide:
- Your order number;
- Photographs of the damaged product;
- Photographs of the packaging;
- A description of the problem.
We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
Please include your order number and photographs of the item received where possible.
We will review the issue and provide the appropriate return, replacement or refund arrangements.
Multiple Shipments
In some cases, an order containing multiple products may be shipped in more than one parcel.
As a result:
- Products from the same order may arrive separately;
- Tracking numbers may differ;
- Delivery dates may differ slightly.
You will not be charged additional shipping costs solely because we choose to send an order in multiple parcels.
Customs, Import Duties and Taxes
Where applicable, orders may be subject to customs procedures, import duties, taxes or other governmental charges.
For orders delivered within the United Kingdom, any charges applicable to your purchase will be handled in accordance with the information presented during checkout and applicable law.
We will not intentionally impose undisclosed mandatory charges after an order has been completed.
Delivery Responsibility
Responsibility for the goods generally passes to you when the goods are delivered to:
- You personally;
- A person identified by you to receive the goods; or
- A location authorised by you for delivery,
subject to applicable consumer law.
Nothing in this policy limits your statutory rights where goods are lost, damaged or not delivered as required.
Changes or Cancellation Before Dispatch
If you need to change or cancel an order before dispatch, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfilment or has been dispatched, we may be unable to modify or cancel the shipment.
Your statutory cancellation rights remain unaffected.
Returns
Shipping-related returns are governed by our Returns & Refunds Policy.
Before returning a product, please contact us at:
We will provide the appropriate return instructions.
Events Outside Our Control
Velnwick will not be responsible for delays caused by circumstances outside our reasonable control.
These may include:
- Severe weather;
- Natural disasters;
- Government action;
- Industrial action;
- Transport disruption;
- Carrier disruption;
- Internet or telecommunications failures;
- Supply chain disruption;
- Other events that could not reasonably have been prevented.
Where such circumstances occur, we will take reasonable steps to minimise disruption and keep customers informed where appropriate.
Customer Support
If you have any questions regarding:
- Shipping;
- Tracking;
- Delivery;
- Delayed orders;
- Missing parcels;
- Damaged parcels;
- Incorrect items;
please contact our customer support team.
Contact Information
Velnwick
Operated by JLF Group LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110
United States
Email: contact@velnwick.com
Website: https://velnwick.com
Statutory Rights
Nothing in this Shipping Policy limits or excludes any rights you may have under applicable UK consumer law.
Where there is a conflict between this Shipping Policy and any mandatory consumer protection law, the applicable legal rights will prevail.
Last updated: 30 September 2026