Política de reembolso
At Velnwick, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms below.
14-Day Right to Cancel
If you are a consumer in the United Kingdom, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right to cancel, you must contact us at:
Email: contact@velnwick.com
Your cancellation request must be sent within 14 days from the date on which you, or a person nominated by you, receives the goods.
After notifying us of your decision to cancel, you must return the goods within a further 14 days. This reflects the cancellation rights applicable to online purchases in the UK.
Return Eligibility
To be eligible for a return, the item should be:
- In the same general condition in which it was received;
- Unworn or used only to the extent reasonably necessary to inspect the product;
- Returned with its original packaging, accessories, manuals and any items included with the order;
- Accompanied by proof of purchase or your order number.
You may inspect the product in the same way you would reasonably inspect it in a physical shop. However, if the value of the product has been reduced because of handling beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by law.
How to Request a Return
Before sending any product back, please contact us at:
Please provide:
- Your full name;
- Order number;
- The item you wish to return;
- The reason for the return, where applicable.
We will provide you with the appropriate return instructions and return address.
Please do not send products back without first contacting our support team.
Return Shipping Costs
For returns made because you have changed your mind, the customer may be responsible for the direct cost of returning the product, unless otherwise agreed by Velnwick.
If the product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where required by applicable law, Velnwick will be responsible for the appropriate return or replacement arrangements.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, incorrect or not as described, contact us as soon as possible at:
Please include your order number and, where possible, photographs or other information showing the issue.
Under the Consumer Rights Act 2015, goods supplied to UK consumers must meet certain legal standards. Consumers may have the right to reject faulty goods within 30 days in qualifying circumstances, as well as rights to repair, replacement, price reduction or refund depending on the circumstances.
Nothing in this policy limits your statutory consumer rights.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Where a refund is due, it will be issued to your original payment method.
For cancellations covered by UK distance-selling rules, refunds will be made without undue delay and, where applicable, no later than 14 days after we receive the returned goods or evidence that the goods have been sent back, whichever occurs first.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Original Delivery Charges
Where you exercise your statutory right to cancel an online order, we will refund the standard delivery charge you paid, where applicable.
If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost may not be refundable.
Exchanges
If you would like to exchange an item, please contact us at:
Depending on product availability and the circumstances of the return, we will provide instructions regarding the exchange.
The quickest option may sometimes be to return the original item and place a new order separately.
Non-Returnable Items
Certain products may not be eligible for return where an exception applies under applicable consumer law, including:
- Personalised or made-to-order products;
- Products that have been materially altered at the customer's request;
- Products where a legal exception to the right of cancellation applies.
Any applicable restriction will be clearly communicated where relevant.
Watches and Product Condition
For watches, please ensure that all components supplied with the product are returned whenever possible, including:
- Watch box;
- Protective films where still present;
- Warranty cards;
- Manuals;
- Spare links;
- Accessories supplied with the watch.
Removing protective films, adjusting links, wearing the watch extensively or otherwise handling it beyond what is reasonably necessary to inspect it may affect the value of the item and may result in an appropriate deduction where legally permitted.
Refunds to Original Payment Method
Refunds will normally be made using the same payment method used for the original purchase unless you expressly agree to another method.
We do not charge a fee simply for processing a refund.
Contact Information
For any questions relating to returns, refunds, cancellations or exchanges, please contact:
Velnwick
Operated by JLF Group LLC
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110
United States
Email: contact@velnwick.com
Website: https://velnwick.com
Statutory Rights
This Returns & Refunds Policy does not affect any statutory rights you may have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Last updated: 30 September 2026